Factor Design Build's Warranty Promise

At Factor Design Build, we are proud to offer a two-year warranty to all of our clients. Our two-year home warranty covers all workmanship, mechanical, and operational issues. When you invest in us, we invest in you. That’s the promise we make, and the partnership we value.

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Orchard Ave - After Renovation Bathroom Photo

How It Works

We proudly stand by our craftsmanship at Factor Design Build. However, it’s normal for minor details to show wear and tear after a project is returned to a homeowner. During our two-year warranty period, our team will proactively schedule check-ins at 90 days, one year, and two years after your projects completion. We strive to address all warrantable items within 30 days of your warranty check-in, either by our internal warranty specialists or the original trade partner who performed the work.

Luxury Patio Renovation

Factor’s Commitment to You

Undertaking a remodel project is a significant commitment. Your time, energy, and investment deserve a strong partner who will support you during the process and after completion. We provide peace of mind to our clients regarding their investment and the integrity of our work. At Factor Design Build, we aim to create spaces you love and commit to supporting you after our work is done. We’d love to meet with you to discuss your goals for a new home build and together craft your dream home.

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Meet The Warranty Team

Rachel Bustamante is the Director of Client Experience at Factor Design Build in Denver, CO

Rachel Bustamante | Warranty Manager

Rachel started in the construction world at a window company, overseeing the customer service department. She eventually moved on to doing similar work for a fireplace installation company and then got into warranty management for another building company in the Denver area. Rachel is a native Denverite and grew up in North Denver, not far from the current Factor offices. An avid diver and swimmer, Rachel and her husband often take trips to exotic locations to go scuba diving. She also enjoys spending time with her two teenage daughters and family, as well as gardening and the occasional hike to enjoy nature.

Warranty Inquiries

Do you have warranty questions? We’re here to help! Contact us at warranty@factordesignbuild.com to learn more about our Warranty Promise.

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Complete our initial consultation request form for a prompt response from a member of our team.


Colorado Homeowner Testimonials

We used Factor to renovate a 1966 ranch-style house in Cherry Hills. Once we got to know the team and felt comfortable with the operation, what began as a kitchen remodel turned into a full-on 10-month renovation of the entire house. We absolutely saved time and money having the design group working out of the same office as the construction team. This allowed for a seamless and intuitive process that delivered for us on time and on budget. It is worth noting Factor has talent at the trade-level – Travis, our construction manager, is a real pro. They did a great job for us and I would highly recommend their services.

- K Wilson – Design Build Home Renovation

I recently completed a whole house remodel in Boulder with Factor; siding, windows and concrete work as well as new kitchen and bathrooms, floors, interior trim and doors. My project turned out great and I am very happy with the results.

- D.H. – Whole Home Renovation

Factor Design was nothing but professional and accommodating throughout our entire remodel process, and we are thrilled with the result. The team prided themselves on quality craftsmanship and completed the project on time and within budget. We love our new kitchen, bathrooms and built in sunroom. Thank you, Factor Design Build.

- Danielle Quatrochi – Home Renovation

My wife and I are very pleased with Factor’s work. The job was handled very professionally from start to finish. The quality of the workmanship, attention to detail and customer service (hand holding) was all first rate. I would definitely recommend Factor to anyone considering a substantial remodel project.

- Patten Pettway – Home Remodel

Wonderful experience with Factor Design Build on the complete interior remodel of our home. The project included bathrooms, complete kitchen overhaul, flooring, refinishing walls and lofted ceilings, closet reconfiguration, electrical work and custom built-ins. Couldn’t be more pleased with the finished product and thoroughly enjoyed working with the Factor team. They were on top of it throughout the project and very communicative. Project was complete on the projected deadline. White glove service that was a great fit for our family.

- Jana Ellis – Home Remodel

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Ready to invest in your home and yourself? Let’s discuss your next luxury design-build project.

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